Privacy Policy
Duo Foods (“Duo Foods”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect information when you visit or interact with the Duo Foods website (“Website”).
By using the Website or submitting information through our contact forms, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you interact with our Website, including:
- First name and last name
- Email address
- Phone number
- Company name
- Subject or nature of your enquiry
- Messages or other information you submit through our contact form
- CV or résumé information when you apply for a career opportunity through the Website
Our contact form specifically allows enquiries relating to distribution and retail partnerships, bulk or trade orders, media and press enquiries, careers and recruitment, and general questions.
We may also collect certain technical information automatically when you visit the Website, such as your IP address, browser type, device information, pages visited, approximate location and information about how you interact with the Website.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries and requests
- Contact you regarding distribution, retail, trade or partnership opportunities
- Respond to media and press enquiries
- Process and respond to career or recruitment enquiries
- Review and respond to general questions or feedback
- Communicate with you about Duo Foods and its products where you have provided consent
- Maintain, operate and improve the Website
- Protect the Website against misuse, fraud or security threats
- Comply with applicable legal and regulatory requirements
3. Communications
Where you provide consent to receive communications from Duo Foods, we may use your contact information to send you relevant communications about our products, company updates, opportunities or other information that may be relevant to your enquiry.
You may withdraw your consent or ask us to stop sending you marketing or other non-essential communications at any time by contacting us using the details provided below.
4. Cookies and Similar Technologies
The Website may use cookies and similar technologies to ensure that the Website functions correctly, understand how visitors use the Website and improve the overall user experience.
Cookies may be placed by Duo Foods or by third-party services used to operate or improve the Website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.
5. Third-Party Websites and Services
The Website may contain links to third-party websites and services.
For example, the Website’s “Buy Now” functionality directs visitors to third-party e-commerce platforms.
When you leave the Duo Foods Website and interact with a third-party platform, that platform’s own privacy policy, terms and practices will apply. Duo Foods is not responsible for the privacy practices, security or content of third-party websites.
6. Sharing of Information
We may share personal information with trusted service providers and third parties where reasonably necessary to:
- Operate and maintain the Website
- Process enquiries submitted through the Website
- Provide technical, hosting, security or other website-related services
- Support recruitment processes
- Comply with legal obligations or valid legal requests
- Protect our rights, property and users
We do not sell your personal information.
7. Careers and CV Information
If you submit a CV or résumé through the Website, the information contained in your CV may be used to evaluate your application and communicate with you regarding relevant career opportunities.
The Website accepts PDF, DOC and DOCX résumé files of up to 5 MB.
We will handle recruitment information in accordance with applicable laws and our internal recruitment practices.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to or through the Website.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, recruitment purposes, resolving disputes and complying with legal obligations.
The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.
10. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
To exercise any applicable rights, please contact us using the details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, technology or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy, your personal information or our privacy practices, please contact us at:
Duo Foods
Email: info@duofoods.com